FAQ

Q. What is the turnaround time once I order?

A. Installation is typically done within 45 days.

 

Q. What kind of support can I expect?

A. We have a 24/7 dedicated support team.

 

Q. Is there a warranty?

A. We offer a full warranty for the term of the agreement.

 

Q. Do you offer training?

A. After installation, 3i will train all necessary staff.

 

Q. What is onboarding?

A. This is the process of photographing ALL of your available inventory through Black Widow before we leave your site.

 

Q. How do the 360° virtual tours get on my website?

A. 3i will submit HTML code to place the 360° virtual tour on your website.

 

Q. Do I need a dedicated photographer?

A. No. The speed and simplicity of Black Widow allows you to use existing detailers, porters and even sales staff.

 

Q. When does the vehicle get photographed?

A. On DAY 1! Immediately when vehicle arrives or during the appraisal process.